Zendesk service energized Zoosk’s agents and doubled their unique efficiency

Zoosk need a wealthy and useful assist desk pc software that might be implemented easily. Zendesk assistance offered the most wonderful mixture of power and user friendliness.

Zoosk will be the earth’s biggest personal internet dating neighborhood, having registered 50 million singles from 60 nations since their founding in 2007.

Users can access Zoosk’s online dating experiences through the business’s website, social media solutions, mobile service, and downloadable pc application. This service membership will come in significantly more than 20 languages.

Zoosk helps make internet dating enjoyable and simple, and the business wishes its support feel becoming the same exact way. Whenever users need questions about billing, subscriptions, or web page characteristics, the firm is designed to react immediately with friendly, accurate help. But until lately, Zoosk put open source ticketing and email options that given just a portion of the functionality the rapidly expanding company recommended.

a€?we had been a normal startup, utilizing hacked-together no-cost equipment to guide the visitors,a€? mentioned Eric Hallquist, Senior manager of User businesses. a€?As we increased in sophistication and complexity, we demanded better insight into consumer requests to make sure that we can easily much better focus on our very own assistance strategies.a€?

Zoosk need an online service remedy that will incorporate wealthy usability, however maybe applied quickly and easily. Continue Reading