The choice – Transactional against Relationship NPS
The problem to possess providers leadership are knowing what clients are impact. It is all well and you may good to sense he’s delighted or get an ambiance you to definitely a deal leftover him or her perception underwhelmed, however, particularly conceptual advice don’t without difficulty move into decisive step. Quantifying the consumer experience is critical which can be where Fred Reichheld and his Online Supporter Score (NPS) can be found in their particular. Continue Reading
