Tell them the truth; this was unauthorized and your account was NOT to be charged!

If you are on the phone with them, tell them you will wait while they access this site!

Keep emphasizing how you never authorized anything! Direct them to the hundreds of victims reports that were filed on Rip-off Report. And if you’re at the bank, walk them over to their computer and make them go to this site! Either way, be persistent!

Let them know nicely, that you were advised to Report them (the Bank) and this situation to the Banking Commission in your state. Since each state has a different name for the agency/controller over banks, find that name before you call or get to the bank so you can throw it in their face. The more knowledgeable you appear to be, the further you will get.

And just continue to demand the Federal Regulation E form! The bank CAN, MUST and WILL reverse the charge! Continue Reading